Privacy Policy

Privacy Policy

Effective Date: 01-Jul-26

1. Introduction

Welcome to Ketoklub Health Products and Services Ltd. (“Ketoklub”, “we”, “our”, or “us”).

We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, purchase products, order meals, subscribe to our services, or otherwise interact with us.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

Personal Identification Information

Full name
Billing address
Delivery address
Email address
Telephone number
Date of birth (where voluntarily provided)
Account login information

Order Information

When you place an order, we may collect:

Products ordered
Meal selections
Delivery instructions
Purchase history
Order dates
Payment confirmation details

Payment Information

Payments made through our website are processed by secure third-party payment providers.

Ketoklub does not store your complete credit card or debit card information.

Health Information

Where voluntarily provided, we may collect information relating to:

Food allergies
Dietary preferences
Medical dietary restrictions
Weight-loss goals
Nutritional preferences

This information is collected solely to assist in providing products or services requested by you.

Providing this information is entirely voluntary.

Technical Information

When you browse our website, we may automatically collect:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on our website
Referral websites
Cookies and similar technologies

3. How We Use Your Information

We use your information to:

Process and fulfill orders
Deliver products and meals
Process payments
Respond to customer inquiries
Provide customer support
Manage your account
Improve our website and services
Send order confirmations and delivery updates
Notify you about product availability
Improve user experience
Prevent fraud and unauthorized transactions
Comply with legal obligations

Where you have provided consent, we may also send:

Promotional emails
Newsletters
Special offers
Educational health content
New product announcements

You may unsubscribe from marketing communications at any time.

4. Cookies

Our website may use cookies and similar technologies to:

Remember your preferences
Improve website performance
Analyze website traffic
Enhance your shopping experience
Support website security

You may disable cookies through your browser settings; however, some features of our website may not function properly.

5. Sharing of Information

We do not sell your personal information.

We may share your information with trusted third parties only where necessary, including:

Payment processors
Delivery providers
Website hosting providers
Cloud storage providers
Marketing service providers
Professional advisers (including accountants, auditors, insurers, or attorneys)
Government authorities where required by law

All third parties are expected to protect your information and use it only for the services they provide to Ketoklub.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against:

Unauthorized access
Loss
Misuse
Alteration
Disclosure
Destruction

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

Fulfill orders
Provide customer service
Maintain business records
Meet accounting requirements
Resolve disputes
Comply with legal obligations

When information is no longer required, we will securely delete or anonymize it where reasonably practicable.

8. Your Rights

Subject to applicable law, you may request to:

Access your personal information
Correct inaccurate information
Update your personal information
Request deletion of your information
Withdraw consent for marketing communications
Request details regarding how your information has been used

Requests may be submitted using the contact information below.

9. Marketing Communications

If you subscribe to our mailing list, we may send:

Promotions
Recipes
Health articles
Product launches
Educational content
Special offers

You may opt out at any time by:

Clicking the “Unsubscribe” link in our emails, or
Contacting us directly.

10. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any third-party sites they visit.

11. Children’s Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from children without appropriate parental or legal guardian consent.

If we become aware that personal information has been collected from a child without proper authorization, we will take reasonable steps to delete such information.

12. International Data Transfers

Where necessary, your information may be processed or stored by service providers located outside Trinidad and Tobago.

By using our website, you acknowledge that your information may be transferred internationally, subject to reasonable safeguards designed to protect your personal information.

13. Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy at any time.

Changes become effective upon publication on our website.

The “Effective Date” at the top of this Policy will indicate when the latest revision was made.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Ketoklub Health Products and Services Ltd.

Email: info@ketoklub.com

Telephone: +1 (868) 729-5386

Website: www.ketoklub.com

Business Address: 103 Main Road Balmain Village, Couva

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.